Hello World,
I was walking along the street one day, and I noticed workers replacing an old vending machine with a new one incorporating AI elements. Now, is that really necessary?
I bet there’s something that’s on everyone’s mind... will it take your job next? You are not alone: 52% of workers share your concerns about AI.
But what if the thing you fear most about AI is actually setting you free to do the work only YOU can do? AI is making human skills more valuable, not less.
That's why I've decided to create and test the concept of HumanRise. At HumanRise, we believe you shouldn't compete with AI; instead, you should be irreplaceable alongside it. The future belongs to those who know how to be more human.
It’s happening to people like you.
🤖 In just three seconds, AI will be able to generate a cold outreach email to sales prospects.
Tasks are being automated and jobs are being lost and it's unfolding right before your eyes.
The reality is sobering:
Those laid off aren't only entry-level personnel or factory workers, but knowledge workers with degrees and years of experience who believed that hard work would be rewarded.
Jobs that appeared stable are disappearing now. Customer service representatives face 80% automation rates by 2025 (yes, right now). Retail cashiers face 65% automation risk by 2027. The psychological consequences of this acceleration cannot be overlooked. There's no time to adjust, no time to see how things will develop. The time is now.
Being Human is your best bet.
Remember when I mentioned Klarna? Yes, they are now hiring humans after going all-in on AI.
AI came with the promises of efficiency and cost savings, but often at the expense of customer satisfaction and quality experience. Companies that went all-in on AI-first approaches are discovering a critical gap.
AI struggles with nuanced tasks—especially those requiring empathy or understanding environmental and contextual cues. Customers complain that responses are too generic and soulless, leading to sharp dips in Net Promoter Scores and customer satisfaction. This dissatisfaction is driving a strategic shift, from full-steam AI-first workforce transformation to a rebalanced AI-human deployment for a customer-first approach.
So what’s missing? Here’s what AI can’t replicate in humans:
- Judgmental Intelligence: AI can process millions of data points, but it can’t question assumptions, weigh competing values, or make the kind of nuanced calls that require wisdom over algorithms.
- Relational Intelligence: AI can’t build the kind of trust that survives mistakes, or read the emotional undercurrents in a tense negotiation, or inspire a team through authentic connection.
- Adaptation Intelligence: AI doesn’t understand cultural nuances, can’t read the room, and misses the subtle timing cues that make the difference between a strategy that soars and one that crashes.
And that’s what makes HumanRise stand out from the sea of newsletters and human skills evangelists: we know what AI can’t do, and we will incorporate this framework in all that we do to ensure you shine when you collaborate with AI to deliver.
Homo Deus.
I grew up playing Halo. The protagonist is a superhuman baddie who works together with a super AI called Cortana. Together, they were able to stop humanity’s extinction and, as all fictional sci-fi stories go, save the human race (I can go on and on about the lore).
Like Yuval Noah Harari explores in his book Homo Deus, we're witnessing the evolution toward "human gods" enhanced by technology. But the key isn't replacement, it’s collaboration.
Like the Halo protagonist, companies will have to find a way to create their own super human baddie, and like the protagonist, they will have to work together with their AI, not replacing them.
AI excels at pattern recognition, data processing and handing mindless and menial repetitive tasks, while humans provide the nuances, creativity and critical thinking. When they remain complementary, companies get their superhuman baddie. Here are some examples:
🩺 Mayo Clinic X IBM Watson
Watson screens patients for clinical trials in seconds, increasing enrollment by 80% and reducing screening time. But when it flags a treatment option, oncologists sit with terrified patients and explain what the data means for their specific life, and having compassionate conversations about which path makes sense for their family and values.
🗣️Salesforce Sales team
AI retrieves technical specs and competitive intel in 3 minutes instead of 3 days, cutting sales cycles by 36%. Sales reps focus on noticing energy drops during timeline discussions, sensing unspoken budget concerns, and building the genuine trust that actually closes deals.
📞 Uber customer service team
AI instantly handles routine inquiries 24/7 and surfaces customer history in seconds. Humans take over for safety concerns, emotionally charged situations, and judgment calls that require empathy over policy, ensuring customers feel both efficiently served and genuinely heard.
It is this collaboration that creates the competitive advantage companies are looking for. When combined, outcomes are achieved that neither humans nor AI could accomplish alone.
We need to evangelise collaboration, not a takeover.
More Halo, less Terminator.
Ready to develop your irreplaceable human skills? Join us as we build the future where humans and AI create something neither could achieve alone.
Subscribe and start evangelising.
Join our growing community.
